Delete your Rytmia account

Rytmia is provided by Endura Systems AB, company registration number 559213-9462. You delete your account and your personal data yourself, in the app or on the web. Both routes are confirmed by signing with BankID, and the deletion takes effect as soon as you have signed.

In the Rytmia app

1. Tap your profile picture at the top of the home screen.
2. Choose Delete account at the bottom of the account screen.
3. Choose Delete with BankID and sign in the BankID app.

On the web, without installing the app

1. Go to office.rytmia.app/account/delete.
2. Log in with BankID.
3. Choose Delete with BankID and sign in the BankID app.

The web route works even if you have never had the app installed, if you belong to no organization, and if the organization's subscription has ended.

In the client portal

If you use Rytmia as a company's client, to read and sign quotes, you delete your account in the client portal:

1. Open Profile in the client portal.
2. Choose Delete my account.
3. Choose Delete with BankID and sign in the BankID app.

The deletion is stopped before you are asked to sign if something needs sorting out first. The service tells you what it is and which organizations are concerned.

• You are checked in somewhere. Check out and try again.
• You are the only administrator of an organization that still exists. Appoint another administrator, or delete the organization, and then try again.

If you cancel in the BankID app, or do not sign in time, nothing is deleted.

Leaving an organization is not the same as deleting your account. If you leave an organization, only that membership ends, while your account and your other memberships remain.

When you sign the deletion, the following is removed immediately and cannot be undone. There is no grace period and no restoration.

• Your name, your phone number and the personal identity number your account is tied to.
• Your sign-ins, including the record of each BankID login, and the devices that receive your notifications.
• Your notifications in the service.
• Your memberships in every organization, not only the one you last used.
• Invitations addressed to your personal identity number.
• What you have signed with BankID about yourself alone, such as letting Rytmia support use the service as you.

You can create a new account later by logging in with BankID. It starts empty and is not connected to the organizations you belonged to.

What you have recorded for an employer stays with the employer, without your name: attendance at check-in and check-out, checklists, deviations, photos and past assignments. That data is the employer's operational and accounting record. Audit logs retain the details about you that were recorded when the event occurred. What you signed with BankID on an organization's behalf, such as the deletion of an organization, stays with that organization as its evidence of what was signed.

For that data the organization is the controller, not us. The organization decides how long it is kept, and you direct a deletion request to them. If the entire organization is deleted, the data is permanently removed after the end of the month following the month in which the organization was deleted.

A company you are a client of keeps its own record of you as a contact, such as your name, your phone number and any personal identity number it holds, because that is its customer register. A quote you signed with BankID stays with the company as its evidence of what was agreed. Quotes still waiting for your answer are withdrawn. If you want the company to erase what it holds about you, ask that company.

If you need to delete the whole organization to proceed, you do that in the app or in the web app. That too is confirmed by signing with BankID and takes effect immediately for every member. Export what you need first: a deleted organization cannot be restored. Section 9 of the privacy policy describes what happens to the organization's data and to the final invoice.

Full details of what we process and for how long are in our privacy policy. If you have questions about a deletion, you can contact Endura Systems AB through our contact page.